tag:blogger.com,1999:blog-7605740188854986761.post9191482184352437331..comments2023-09-23T04:57:58.380-06:00Comments on beginning at the end: The Customer Is Not Always RightJenettehttp://www.blogger.com/profile/07655085907358110233noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7605740188854986761.post-64412149805829580842008-04-17T15:24:00.000-06:002008-04-17T15:24:00.000-06:00I would be upset... and I love it when you explain...I would be upset... and I love it when you explain what happened and the person gives you that blank stare as if you haven't just re-explained the whole matter.<BR/><BR/>I think I would talk to a branch manager or write a letter to someone explaining everyone and expressing that you are ready to switch banks over this. Either they will respond, or they lose your business, but I would give it one more try expressing it all to someone with a bit more power. Good luck. :)Kelliehttps://www.blogger.com/profile/13602731479850927241noreply@blogger.comtag:blogger.com,1999:blog-7605740188854986761.post-63119819384889276582008-04-12T09:05:00.000-06:002008-04-12T09:05:00.000-06:00You should come over to Deseret First Credit Union...You should come over to Deseret First Credit Union. I did the same thing as Thad and they gave me my money back too!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7605740188854986761.post-89920884205352538292008-04-10T07:49:00.000-06:002008-04-10T07:49:00.000-06:00Sorry to hear about the ordeal. Sometimes people ...Sorry to hear about the ordeal. Sometimes people just don't get it. We were receiving a statement in the mail from Comcast saying they owed us a couple of dollars. It went on for about 6-8 months. I called several times to get them to stop and no such luck. Finally I called again and told them to quit sending me the statement because we didn't owe anything and they were using more money than it was worth by sending it to me. Give me my money or stop. The guy explained that they don't send out refunds for anything less than $5. Why keep my account open then? Doesn't make sense.Tams Familyhttps://www.blogger.com/profile/00335150087230213551noreply@blogger.comtag:blogger.com,1999:blog-7605740188854986761.post-75816736002837356622008-04-10T06:43:00.000-06:002008-04-10T06:43:00.000-06:00If you do switch banks, you should come on over to...If you do switch banks, you should come on over to Mountain America. There were several times I overdrew my checking account and I just asked them to refund the overdraft charge AND THEY DID! No whining necessary. They didn't even ask for a good reason -- I didn't have one...I just wanted my money back.Thaddeushttps://www.blogger.com/profile/08114394042368018831noreply@blogger.comtag:blogger.com,1999:blog-7605740188854986761.post-88865942379820187942008-04-08T22:03:00.000-06:002008-04-08T22:03:00.000-06:00Did you ask to talk to the branch manager at eithe...Did you ask to talk to the branch manager at either place? Did they give you a deposit slip when you put the money in? If so, take it with you. This brings back heinous memories of a serious nightmare with Wells Fargo within a month of me and Nick getting married. I think I scared him the first time I was on the phone with them because the phrase "unleash the beast" is all I can think of and I don't think he knew I had it in me. If I were you, I would raise hell until they fixed it. And if you do it when other people are in there, they are much more likely to help you because it's bad PR for you to let other people know they are bad at what they do. And when you do go in to close your account, if they ask why, let them have it.Ahttps://www.blogger.com/profile/06325285454048134101noreply@blogger.com